Terms of service

1. Introduction

This website is operated by ISIMO, and throughout the site the terms "we", "us", and "our" refer to ISIMO. By purchasing from or using the ISIMO website, you agree to be bound by these Terms & Conditions, as well as any other policies, rules, and guidelines referenced herein. ISIMO provides this website, along with all information, tools, and services made available from it, to you, the customer, on the condition that you accept these Terms & Conditions in full.

2. Age & Consent

By agreeing to these Terms & Conditions, you confirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given consent for any of your minor dependents to use this site.

3. Acceptable Use

You agree not to use our products for any unlawful or unauthorized purpose. In addition to other restrictions, you are prohibited from using the ISIMO website or its content in any way that:

  • Violates any applicable local, state, provincial, national, or international laws or regulations;
  • Encourages or facilitates unlawful activities;
  • Infringes or violates intellectual property rights belonging to ISIMO or others;
  • Harasses, abuses, threatens, defames, or discriminates based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
  • Provides false or misleading information;
  • Uploads, transmits, or introduces any malicious software, viruses, or harmful code;
  • Collects or tracks personal information of others without consent;
  • Uses the site for unsolicited advertising, phishing, scraping, crawling, or similar activities;
  • Promotes obscene or immoral content; or
  • Attempts to bypass or interfere with the security features of the site.

We reserve the right to restrict or terminate access to our services for any violations of these prohibitions.

4. Orders & Restrictions

We reserve the right to refuse service or cancel any order at our sole discretion. We may limit the quantity of items available for purchase per person, household, or order. In cases where we alter or cancel an order, we will endeavour to contact you using the details provided at the time of order. We also reserve the right to restrict orders that appear to be intended for resale or commercial purposes without our explicit permission.

5. Information Accuracy & Updates

The information provided on this site is intended for general use only and may not always be accurate, complete, or up to date. Any reliance on the material provided here is at your own risk. We may update or modify the contents of this site at any time.

6. Shipping & Processing

By purchasing from ISIMO, you agree that all orders are processed and shipped within 1–2 business days of purchase. While we aim to deliver promptly, ISIMO is not responsible for delays caused by postal services, couriers, or customs clearance.

7. Social Media & Content Sharing

By tagging @isimothelabel on Instagram or other social platforms, you grant ISIMO permission to re-share your content across our platforms — including posts, stories, and highlights — without entitlement to compensation, while retaining full ownership of your original content.

8. Intellectual Property

All website and social media content, including product designs, images, branding, and logos, is the intellectual property of ISIMO. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

9. Privacy Policy

Your privacy is important to us. ISIMO collects personal information only to process and deliver orders, improve our services, and communicate with customers. We will not sell or share your personal details with third parties without your consent, except as necessary to complete your order or as required by law. By using the ISIMO website, you also agree to our Privacy Policy.

10. Limitation of Liability & Disclaimer

You expressly acknowledge and agree that your use of the ISIMO website and services is at your own risk. All services, products, and content are supplied "as is" and "as available," without warranties of any kind. To the fullest extent permitted by law, ISIMO shall not be liable for any damages, whether direct, indirect, incidental, consequential, or punitive, arising out of your use of the site or any product purchased through it.

11. Changes to Terms & Conditions

We reserve the right to update these Terms & Conditions at any time. It is your responsibility to review this page periodically for any updates or changes.